Return policy
Cancellation
Orders can be cancelled free of charge before shipment, please contact us in time.
After the order is shipped, if the package interception fails, please ask for the return address from us after the package is signed for, and the buyer is responsible for the return shipping cost.
No compensation will be given for rejected packages.
Returns
Return period: Returns are accepted within 14 days of the delivery date. The item must be in its original condition with our labels attached.
Refund policy: Buyers will receive a full refund upon successful return.
Return shipping: Buyers are responsible for all shipping costs. The return address will be provided after our team confirms your return request.
Modification: Once a return is agreed according to our return policy, no further modifications will be accepted.
Exchange process: Size exchange requests must be made within 14 days of the delivery date and are subject to availability. When contacting us, please provide the reason for the exchange and the size required.
Shipping
Production Cycle:We are a custom manufacturing facility. Once you place an order, we begin producing your items immediatelyโa dedicated manufacturer that customizes even single-item orders.Production takes 3-5 days.Shipping duration varies by distance: 5-10 days.Fastest: 8-10 days for delivery.Slowest: 10-15 days for delivery.If customsย clearanceย delays extend shipping time, delivery may take 15-20 days. For significant customs delays, we will email you before shipment. If no response is received, we will issue a refund.
